Audio Visual Technician Job Responsibilities

This position provides technical assistance to internal/external clients of audiovisual, IT/Networking, Unified Communications and Telepresence equipment and systems. This position provides operational support to customers within the corporation. 

Responsibilities and Duties 

• Provide technical support for the following types of systems: 
  • Audio (Program and Speech, DSP based systems) 
  • Projection and Display Devices 
  • Control Systems 
  • Audio and Video Teleconferencing 
  • Digital Signage Systems 
  • Video Wall Display Systems 
  • Cisco MX, SX, and Room Kit video conference system 
  • Webex, Jabber, and other collaborative software 
  • RF Systems 
  • Remote Monitoring 
  • Unified Communications 
  • Internal IT & AV Technologies and Infrastructure 
  • PC’s – MAC & Windows OS 
• Other responsibilities include: 
• Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc). 
• Manage calendar assignments and coordinate with Field Service Techs daily. 
• Provide IT support for corporate events, training, and meetings 
• Partner with meeting planners, customer trainers, and HR to facilitate IT support for corporate events in order to ensure adequate resources, capture requirements, and meet functionality goals 
• Document and maintain processes, best practices, knowledge base, reference guides, and training materials 
• Determine requirements to ensure IT staff and equipment coverage for all events, meetings, and trainings as required
• Schedule and assist with testing of conference room functionality to ensure maintenance requirements are met in addition to preparation for events and meetings 
• Ensure adequate inventory levels of meeting related equipment is available for use at all times 
• Acquire, maintain, and track loaned equipment used to facilitate meetings and events 
• Troubleshoot and fix IT related issues for meeting and event attendees 
• Work closely with IT Operations team to escalate and resolve issues 
• Respond to requests for IT assistance from senior management team comprising of Directors, VPs and executive admins 
• Support all IT needs of leadership employees including computers, phones, peripherals, printers, copiers, meetings, etc. 
• Provide a high level of customer support. 
• Develop an on-going customer relationship, resulting in future loyalty. 
• Troubleshoot system issues to determine resolutions and appropriate usage. 
• Provide operational/VTC support for meetings as required. 

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