Tuesday, February 25, 2020

Audio Visual Technician Job Responsibilities

Audio Visual Technician Job Responsibilities


This position provides technical assistance to internal/external clients of audiovisual, IT/Networking, Unified Communications and Telepresence equipment and systems. This position provides operational support to customers within the corporation. 

Responsibilities and Duties 
  • Provide technical support for the following types of systems: 
    • Audio (Program and Speech, DSP based systems) 
    • Projection and Display Devices 
    • Control Systems 
    • Audio and Video Teleconferencing 
    • Digital Signage Systems 
    • Video Wall Display Systems 
    • Cisco MX, SX, and Room Kit video conference system 
    • Webex, Jabber, and other collaborative software 
    • RF Systems 
    • Remote Monitoring 
    • Unified Communications 
    • Internal IT & AV Technologies and Infrastructure 
    • PC’s – MAC & Windows OS 
  • Other responsibilities include: 
    • Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc). 
    • Manage calendar assignments and coordinate with Field Service Techs daily. 
    • Provide IT support for corporate events, training, and meetings 
    • Partner with meeting planners, customer trainers, and HR to facilitate IT support for corporate events in order to ensure adequate resources, capture requirements, and meet functionality goals 
    • Document and maintain processes, best practices, knowledge base, reference guides, and training materials 
    • Determine requirements to ensure IT staff and equipment coverage for all events, meetings, and trainings as required
    • Schedule and assist with testing of conference room functionality to ensure maintenance requirements are met in addition to preparation for events and meetings 
    • Ensure adequate inventory levels of meeting related equipment is available for use at all times 
    • Acquire, maintain, and track loaned equipment used to facilitate meetings and events 
    • Troubleshoot and fix IT related issues for meeting and event attendees 
    • Work closely with IT Operations team to escalate and resolve issues 
    • Respond to requests for IT assistance from senior management team comprising of Directors, VPs and executive admins 
    • Support all IT needs of leadership employees including computers, phones, peripherals, printers, copiers, meetings, etc. 
    • Provide a high level of customer support. 
    • Develop an on-going customer relationship, resulting in future loyalty. 
    • Troubleshoot system issues to determine resolutions and appropriate usage. 
    • Provide operational/VTC support for meetings as required. 

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